Transcription and files
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Transcrever Support
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Find the right path for a question about transcription, privacy, or deletion. If you need to reach us, the e-mail below is the official published channel.
Privacy and LGPD
See which data is processed, the retention periods, and how to exercise your rights.
Deletion and retention
Task deletion is tracked until it is confirmed. If it does not complete, send us the task name.
Contact support
Send a short description of what happened. Do not include passwords, access keys, or full payment details.
Before you send
- 1. Tell us the file or task name.
- 2. Copy the error message shown, if any.
- 3. For LGPD requests, use the subject "LGPD".
Information updated on 2026-08-15.