JFK — “We choose to go to the Moon” (1962)
Audio · 0:53 · public domain
Turn WhatsApp Business audio into reviewable text
When the transcription option is unavailable in a Business account, save the customer message as a file. Upload the audio, check names, products, dates, and amounts against the recording, and use only reviewed text in the conversation.
no sign-uppublic examplesspeaker separationexports TXT, DOCX, SRT, and VTT
We are confirming which transcription options are available.
Galette v. NJ Transit — Supreme Court oral argument (2026)
Audio · 1:35 · 2 speakers · public domain
When is a customer voice message in text useful?
Spoken orders, problem reports, addresses, and instructions are easier to consult when you can search the content. Text also helps you prepare a response without replaying the entire message several times.
Use the recording as the final source for information that affects an order, price, deadline, or customer response.
How should you prepare the customer message?
Save the message as OGG or M4A and play the file to confirm it is complete. Select the spoken language and add product names or specific terms as vocabulary before uploading; this guidance may reduce corrections but does not guarantee spelling.
Daily file limits are 10 without an account and 20 when using the Free allowance. Pro, Studio, and transcriptions using purchased minutes have no daily file-count limit; available minutes and per-file limits still apply.
What do you receive?
- Editable passages linked to the matching point in the audio.
- Search for names, products, dates, and amounts.
- Voice labels that can be corrected or removed.
- TXT, DOCX, SRT, or VTT download after checking.
Transcrever produces the message text; it does not identify the customer, create a summary, or update another system automatically.
How to review the customer details
1. Check the person and order
Listen to how the customer says their name, product, and quantity. Correct each term in the text.
2. Verify numbers and dates
Compare amounts, phone numbers, addresses, deadlines, and dates directly with the recording.
3. Read the complete context
Before copying a sentence, read the passage before and after it so you do not miss a condition or correction from the customer.
How can you use the reviewed text in customer service?
Copy checked information to prepare a response or download DOCX to organize a manual record. TXT provides plain text; SRT and VTT keep time ranges when the next system needs them.
A practical review example
For a message about a product exchange, search for the order code and date. Listen to the passages, correct numbers and names, and only then use the text to continue customer service.
When should you listen more carefully?
Accents, noise, unusual names, codes, addresses, and fast speech can produce errors. Do not treat automatic transcription as confirmation of an order or amount without comparing it with the audio.
Questions about WhatsApp Business
Does Transcrever connect to a Business account?
No. You save and upload only the audio file. There is no account connection, service bot, or conversation import.
Can I transcribe several messages at once?
Each upload creates one task for one file. Transcrever does not combine several messages into one result; also follow your access level's daily limit.
How long can the message be?
Maximum duration is 10 minutes without an account, 30 minutes on Free, 3 hours on Pro, and 6 hours on Studio.
What happens to the customer file?
Once transcription is complete, the uploaded audio is deleted about 24 hours later. The result remains available for 7 days without an account and on Free, 30 days on Pro, and 90 days on Studio; download the reviewed version when you need to keep it.
If you need the general flow or received M4A
See the other WhatsApp audio situations or review the M4A format details before uploading.
Review the message before replying
Upload the customer audio, check the important details, and use the corrected version.
Plans starting at $11.99/month
Pro includes 500 audio minutes per month.
Buy minutes
200 minutes for $6.00
No subscription required. Buy once and use whenever you need.
One-time payment. Minutes never expire.